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Clinical Services - Doctors Clinic

The four Doctor's Clinics provide a full of general practice medical services.  Our General Practitioners and Practice Nurses are committed to improving medical care for patients in regional and rural communities in Ballarat and the surrounding district.

The Clinics adopt a friendly, non-judgemental approach in the delivery of examinations, treatment advice and referrals.  Committed to both health promotion and prevention our clinics utilise a range of internal and external providers to deliver comprehensive care.

Contacts

Our clinics can be contacted in a number of ways;

Reception is available Mon to Fri 8.30am– 5pm

  • Via phone on (03) 5338 4585 - All clinic's
  • Via facsimile on (03) 5336 1613
  • Via email to gpclinic@bchc.org.au


Appointments are necessary
An answering machine will take messages if unattended. Please leave a message and your call will be returned).

Emergencies should be directed to Ballarat Health Services, Emergency Department by calling Ph: 5320 4275.

After Hours Service
After hours care is provided by West Vic After Hours General Practice help line by calling Ph: 1800 022 222.

Nurse-on-call help line provides expert health information to Victorians 24 hours a day by calling 1300 60 60 24

Clinic Locations

 

 

LUCAS

12 Lilburne Street,

 

Monday to Friday

8.30am to 5.00pm

SEBASTOPOL

260 Vickers Street

 

Monday to Friday

8:30am to 5:00pm

WENDOUREE

10 Learmonth Road

 

Monday to Friday

8:30am to 5:00pm

SMYTHESDALE

19 Heales Street

 

Monday to Thursday

8:30am to 5:00pm

Consultations
Staff will ask a set of questions to ensure every effort is made to allocate the appropriate time. Allowance for urgent and longer appointments will be made in all consulting sessions.

Services

Our clinic comprises of a team of Doctors and Practice Nurses offering a range of services.

The following list is an example of the services offer to patients:


• General check-ups
• Women's and men's health
• Care planning
• Family planning
• Vaccinations
• Minor surgery
• Skin checks and liquid nitrogen
• Counselling and mental health plans.
• Interpretation Service

Practice Nurse services include:
• Blood taking
• Wound management
• Immunisations
• Women's Health screening
• Adolescent health
• and much more.

Community Health also offers a variety of complementary services and programs at no or minimal cost, for example:
• Physiotherapy & Exercise Programs
• Podiatry
• Dietetics
• Diabetes Education
• Chronic Disease Management
• General Counselling
• Drug and Alcohol Counselling


Fees
Our practice welcomes both public and private patients.


Patients with a current concession card will be bulk-billed.
Non-concession card holders will be asked to pay their accounts on the day of consultation.

Cash and EFTPOS payments are welcome.

Some procedures/services may attract a small fee. These fees will be discussed before incurred.
Patients are responsible for payment for any fees from outside providers they may be referred to. Costs will be obtained and given to patients in writing when making the appointment/referral.

Cancellations and missed appointments
Alteration or cancellation of appointments must be made 24 hours before appointment. All missed appointments will be recorded.

Parking
Parking is available at each clinic.

Transport
Public transport can be taken to each site;

Lucas - Catch the No. 15 Sturt Street West bus, stopping corner Sturt Street and Dyson Drive, Lucas. Our building is adjacent to Woolworths Supermarket.


Sebastopol - catch the No. 19 Delacombe/Sebastopol bus stopping at the front door of Community Health, or No. 12 Ballarat Davis Bus and dismount at the corner of Albert and Vickers Street.

Wendouree – catch either No. 1 Wendouree West, No.16 Lake Gardens, No. 17 Miners Rest or No. 6 Webconna and dismount at stop closest to corner of Learmonth Road and Gillies Street (Near Harvey Norman/Stockland Shopping Centre) Then walk one block west up Learmonth Road.


The Golden Plains Rokewood Shopping bus will also stop at the clinic on request. Contact Golden Plains Shire on 5220 7111 to arrange.
To make an appointment

Telephone Access to Doctors
Doctors in the Practice may be contacted during normal surgery hours. If the Doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the Doctor will return your call. Your call will always be put through to the Doctor in an emergency.

Results and reminders
Following referral for tests, your Doctor will advise you when results will be available. Please call the clinic to obtain results. If your test result requires follow up by the Doctor, our Customer Service Staff will contact you as soon as possible to arrange a follow up appointment. Reminders can be set on request to remind you of consultations. A recall service is also available to remind you of preventative health checks/screening appointments and/or care plan reviews. Please ask staff about these services anytime.
Managing your health information

Privacy
Your confidentiality and privacy are maintained, this includes teen confidentiality. You will be made aware of any circumstances that legally required the clinic to disclose information. A full copy of our privacy policy is available from reception.


Managing your health information
Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000.

On request for access to personal health information, our practice documents each request and endeavours to assist patients in granting access where possible and according to the privacy legislation.
Staff will forward the patient request to the patient’s Doctor to check for exemptions.
Exemptions to access must be noted and each patient or legally nominated representative must have their identification checked prior to access being granted. A full copy of our policy is available from reception

We value your feedback
We invite patients to complete feedback questionnaires located in the waiting rooms and reception areas of our practice.
Information collected from the feedback will be used for future planning of practice facilities and services.
Written acknowledgment of feedback will be sent on request.

Should the complaint not be resolved to your satisfaction please contact;

THE OFFICE OF THE HEALTH SERVICES COMMISSIONER

Phone (Toll Free) – 1800 136 066

Or via their website at:  http://www.health.vic.gov.au/hsc/complaint.htm